Empathy and respect

We take care to understand your challenges and what you are seeking to achieve.

We respect your previous decisions and help you make the most of your circumstances.

It’s okay, we’ve all made mistakes, but it’s never too late to start planning.

Integrity and honesty

No secret money flows or incentives only honest advice.

With When Financial Services what you see is what you get. We are fully transparent, paid only by our clients and only for the advice we give.

There are no secret money flows, vested interests or hidden agendas.

Proudly local

We have two branches, Tamworth and Newcastle.

We have two branches, Tamworth and Newcastle, delivering retirement advice to the people of the New England North West and Hunter regions.

We meet with our clients face to face because we feel this is important to build trust and understand your needs.

We have appointments across the New England North West and Hunter regions.

Confidentiality

What's your personal business will remain your business.

We are professional in our approach, recognising the uniqueness of the area that we live in. We know that what’s your personal business should stay your personal business.

We are conscious of respecting your vulnerabilities and emotional state from a personal and financial perspective.

You may be experiencing a major and stressful life change from resignation, redundancy, retirement, sale of small business, death of a spouse, or an accident. We're on your side.

Availability

Ready when you are, reach out and we'll get back to you on the same day.

We are local and available to speak with you when you need us. You can reach out to us via email or over the phone and we will address your concerns the same day.

When things are complex, you might want to meet with us face-to-face.

We are based in Tamworth and can meet with you any week from our offices in Peel Street.

We also consistently schedule appointments across the region including Armidale, Inverell, Moree and Narrabri.

Specialists in retirement

Peace of mind and better retirement outcomes.

We understand that investing money for retirement requires a different approach. You are more conservative as you approach retirement and the risks you face are different.

This requires a different approach to portfolio construction and management.

We provide solutions to managing market volatility, giving you peace of mind and better retirement outcomes.

Experience with public sector and defined benefits super

In depth knowledge and experience.

We have extensive experience in providing specialist financial advice to public sector employees.

We understand the complexities of defined benefits super, especially Local Government Super, the NSW state schemes SASS and SSS, Commonwealth super schemes, PSS and CSS as well as the tertiary education sector with Unisuper.

Experienced and educated

The peak global standard in financial planning.

Our advisers are CFP® professionals, the peak global standard in financial planning.

We have university degrees and many years of experience in providing advice in the New England and North West of NSW